DatsQuick Support
Welcome to DatsQuick Support. If you need help with orders, account access, billing, or technical issues in the app, our support team is available to assist you.
How to Contact Support
Email us at support@datsquick.com and include as much detail as possible so we can resolve your request quickly.
Information to Include in Your Request
To help us investigate efficiently, please include:
- Your full name and the email/phone number used in your account
- Order number (if your request is order-related)
- Date and approximate time of the issue
- Store name and delivery address (if applicable)
- Screenshots or error messages (if available)
Order Issues and Disputes
DatsQuick is an intermediary platform that connects customers and restaurants. For issues related to food quality, item accuracy, preparation, or delivery outcomes, customers must first contact the restaurant directly to request a resolution.
If the restaurant is not responsive, or if the issue cannot be reasonably resolved after direct contact, you may escalate the case to DatsQuick Support at support@datsquick.com with your order details and proof of prior contact attempts.
Support Scope
Our team can help with:
- Account access and profile updates
- Order issue escalation in exceptional cases (for example, restaurant non-response)
- Payment and billing questions
- App troubleshooting and bug reports
- General platform questions for customers and restaurant partners
Response Time
We aim to respond as quickly as possible. Response time may vary depending on request volume and issue complexity.
Privacy and Legal
For details on how we handle personal data, please review our Privacy Policy and Terms and Conditions .
Emergency Disclaimer
DatsQuick support is not intended for emergency services. If you have an emergency, contact local emergency services directly.